Here at Trilogy, we’ve taken Customer Support Engineer and applied to make it even better. To improve problem-solving and streamline troubleshooting, we use advanced AI techniques while managing over 100 separate corporate software solutions. The support crew is incredibly efficient and effective because to our AI-driven methodology, which not only helps identify issues faster but also delivers intelligent insights and solutions. You will only be notified of the most complex client concerns after our AI-powered Chabot has crushed the majority of tickets.
Conventional approaches to customer service engineering frequently fail to deliver in the dynamic realm of business software. Because of the restricted breadth of their product knowledge, support engineers frequently become mired in repetitious troubleshooting. Statistics reveal that insufficient problem-solving abilities or ignorance of the product are the reasons for the escalation of more than 60% of support tickets. This hinders the development and happiness of support agents while also frustrating clients.
In this position, you’ll deal with complex and varied problems that may need changes to configuration settings, database schemas, or even source code. No one who thrives on monotony or who spends months becoming an expert with a single product should apply for this position. People that are able to work independently, think critically, and solve problems effectively are the ones we’re looking for. This is not the place for you if you have a hard time following directions or thrive on constant micromanagement.
Your invaluable contribution to the Trilogy Support team will help us maintain our stellar reputation for customer support. This is a once in a lifetime chance to fast climb the corporate ladder while gaining extensive knowledge of a wide range of products in this role. Send in your resume if you’re up for a difficult but ultimately satisfying job where you can have an effect.
Customer Support Engineer Job Details:
| Title | Details |
|---|---|
| Posted On | 30 July 2024 |
| Job Type | Full Time |
| Sector | Remote |
| Company | Trilogy |
| Salary | $30 USD/hour |
Customer Support Engineer Responsibilities:
- Two months to start going; we’re aware this is aggressive, but you’re expected to ramp up multiple goods in the first month.
- Depending on your supervisors for assistance; you can find it challenging to perform well in this position if you have trouble overcoming obstacles on your own.
- Deliver outstanding customer support by combining technical human knowledge with AI capabilities; AI is not yet capable of solving all complicated problems.
Customer Support Engineer Requirements:
- Must have worked as an engineer or technical customer support representative for a minimum of four years.
- The ability to read and write code at a basic level is still necessary for debugging purposes, even though this profession does not heavily involve coding.
- Have worked with generative AI tools like ChatGPT, Bing, Claude, and Bard since they were first introduced.
How to Apply?
Please use the application link provided below to submit your resume and cover letter for consideration for this position.
