Get Customer Care Representative Job in AA Web Solutions Pvt Ltd Lahore. We are looking for a candidate who has good verbal and written skills in English and prior experience of at least two years specifically as a customer care representative or similar.

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Customer Care Representative Job Duties:

Respond to all requests (live chat, phone, or email) for quotes within agreed SLAs.
Provide customers with advice and recommendations based on the customer’s use of the labels and ensure that they have been provided with the most appropriate labelling solution.
Consciously upsell products and services offered by AA Labels.
Build a rapport/relationship with customers and follow up all verbal communication with customers in writing.
Consultative soft sales responsibility for all inquiries.
Carry out follow-up calls for sample orders and quotations with a view to converting to order.
Actively work towards quotation conversion targets and identify new opportunities for business.
Provide support and training to colleagues as required.
Provider cover for team members during periods of absence and/or busy periods.
Foresee possible problems/issues with customer orders (complaints/returns), liaise with them in a timely manner to update them, and appropriately hand the task over to the responsible member of the team. Oversee the completion of such tasks.
Manage and/or delegate artwork-related queries/tasks.
Monitor/Track Express orders and ensure customer expectations are met at all times.
To complete reasonable extra hours to complete jobs and/or reduce workload.

Customer Care Representative Job Abilities & Skills:

Knowledge

Mathematically orientated with a good understanding of geometry and measurements.
Detailed knowledge of customer care and customer relationship management.
Detailed knowledge of soft/consultative sales and quotation conversion techniques.
Knowledge of the self-adhesive label industry would be desirable but not essential to the role as full training will be provided.

Skills

Excellent verbal and written English
Excellent telephone manner & presence.
Good command of the English language, in written and verbal terms, and good comprehension.
Good ability to communicate clearly and concisely (written and verbal).
Good time management skills with the ability to work under pressure.
Demonstrable problem-solving skills and ability to find answers/solutions.
Able to learn, retain and apply the knowledge acquired through training.
Active Listening skills
Complete quality work at all times regardless of the volume of work.
Maintain a high level of attention to detail at all times.
IT literate and able to use and/or learn standard and proprietary software and more specifically, proficient in the use of Power point, Word, Outlook, Excel.

Experience

Soft sales/customer service experience.
Demonstrable experience in managing workflow/distribution of work

Qualities

Ability to stay calm during periods of the high level of pressure
Ability to swiftly adapt and respond positively to change
Ability to maintain a positive, “winning/can do” attitude at all times.
Ability to manage competing priorities.
Ability to adapt to different situations and provide constructive feedback and suggestions to management.
Ability to take ownership and see a task through to completion even though some aspects of the task will be carried out by other team members
Ability to multi-task, deal with competing priorities and effectively delegate to meet SLAs and maintain customer satisfaction.
Ability to empathize with customers and provide appropriate solutions.
Ability to work with and understand technical information, processes, and parameters.
Quick learner with the ability to apply their knowledge (acquired through training) to different situations.

Customer Care Representative Job Details:

Title	Details
Posted On	13 JUNE 2024
Job Type	Full Time
Industry	AA Web Solutions Pvt Ltd
Sector	Private
Working Hours	1:00 pm – 10:00 pm (Monday – Friday)
Salary	PKR 70000 per month