We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. This role primarily focuses on providing exceptional tech ecommerce online client support and backend product data entry. The ideal candidate will be fluent in English, have a passion for technology, and be comfortable with an early start time of 4 AM to support our Australian clients.
Customer Service Specialist Job Responsibilities:
- Provide technical assistance to ecommerce clients via phone, email, and live chat.
- Address and resolve customer inquiries and issues promptly and professionally.
- Guide customers through the online shopping experience, including order placement, product information, and troubleshooting.
- Document and track customer interactions, ensuring accurate and timely follow-up.
- Handle inbound calls professionally and efficiently, addressing customer inquiries and resolving issues related to our tech products.
- Provide knowledgeable support to clients, guiding them through product features, technical specifications, and troubleshooting steps.
- Ensure a positive customer experience by maintaining a high level of customer satisfaction.
Customer Service Specialist Job Details:
| Title | Details |
|---|---|
| Posted On | 29 June 2024 |
| Job Type | Full Time |
| Sector | Private |
| Industry | Connect Sol Pakistan |
| Salary | Rs 25,000 – Rs 50,000 a month |
Backend Product Data Entry:
- Accurately enter and update product information in our eCommerce system, ensuring all data is current and error-free.
- Assist with the management and organization of product catalouges, including pricing, descriptions, and images.
- Collaborate with the tech team to ensure product data consistency and accuracy across all platforms.
Communication and Collaboration:
- Work closely with other team members to share insights and feedback from customer interactions.
- Participate in regular team meetings to discuss updates, share knowledge, and contribute to continuous improvement efforts.
- Provide support to team members as needed, ensuring overall team success.
- Customer Service Specialist Job Qualification:
- Fluent in English with excellent verbal and written communication skills.
- Previous experience in a customer service role, preferably in a tech eCommerce environment.
- Strong technical aptitude with a keen interest in technology and tech products.
- Proficient in data entry with a high level of accuracy and attention to detail.
- Ability to work independently and manage time effectively, especially with an early start time of 4 AM.
- Strong problem-solving skills and the ability to think critically in fast-paced situations.
- Experience supporting Australian clients is a plus.
Additional Information:
- This position requires working both in-house and from home, with a start time of 4 AM PST to accommodate our Australian client base.
- Comprehensive training will be provided to ensure you have the knowledge and tools needed to succeed in this role.
- Opportunities for growth and advancement within the company based on performance and contribution.
How to Apply?
If you are passionate about technology and have a knack for providing excellent customer service, we would love to hear from you. Please submit your resume detailing your relevant experience and why you are a great fit for this role.
