A Customer Services Officer serves as a direct point of contact for customers, addressing their inquiries, concerns, and providing information about products or services. They play a crucial role in enhancing the overall customer experience by ensuring prompt and effective resolution of issues.
Customer Services Officer Responsibilities:
Customer Interaction and Support:
- Responding to customer inquiries via phone, email, or in person.
- Providing information about products/services, pricing, availability, and delivery times.
- Assisting customers in placing orders or making reservations.
Issue Resolution:
- Addressing customer complaints and resolving issues promptly and effectively.
- Escalating complex issues to higher management when necessary.
- Following up with customers to ensure their issues are resolved satisfactorily.
Administrative Tasks:
- Maintaining accurate records of customer interactions and transactions.
- Processing customer orders, refunds, and exchanges.
- Generating reports on customer satisfaction metrics.
Product Knowledge and Training:
- Staying updated on product features and benefits.
- Conducting training sessions for new hires on customer service policies and procedures.
Customer Relationship Management:
- Building and maintaining positive relationships with customers.
- Identifying opportunities for upselling or cross-selling products/services.
Quality Assurance:
- Monitoring and evaluating customer service performance.
- Implementing improvements based on feedback and data analysis.
Team Collaboration:
- Collaborating with other departments such as sales, marketing, and operations to ensure seamless customer experiences.
- Participating in regular meetings and sharing insights from customer interactions.
Customer Services Officer Job Details:
| Title | Details |
|---|---|
| Posted On | 10 July 2024 |
| Job Type | Contract |
| Sector | Govt |
| Industry | PIEDMC, PAKISTAN |
| Level | Grade 6 |
Customer Services Officer Job Experience and Education:
Qualification: –
Graduation (16 years of education) in relevant field, preferably MBA (Marketing) from HEC recognized university.
Experience: –
Minimum 06 years in the field (Corporate client handing / Customer Services / Sales). The candidate must have excellent written communication, interpersonal, IT and presentation skills.
How to Apply?
Interested candidates wants to apply for this position and meet the required criteria can apply through the link given below.
Note: Please follow the procedure for submission of application as per attached advertisement.
