When consumers have questions, complaints, or need more information about a company’s goods or services, they can reach out to a Customer Services Officer who acts as their personal point of contact. By guaranteeing the efficient and timely resolution of problems, they significantly contribute to improving the entire customer experience.
Customer Services Officer Responsibilities:
Interaction with and support for customers:
- Taking calls, emails, or visits from customers and addressing their concerns.
- Giving details regarding goods and services, including cost, availability, and expected delivery dates.
- Taking orders and taking reservations from clients.
Problem Solving:
- Quickly and efficiently addressing consumer concerns and problems.
- Referring difficult situations to upper management as needed.
- Making sure consumers are satisfied by following up with them after their issues are resolved.
Jobs related to administration:
- Making sure all client contacts and transactions are recorded accurately.
- Handling product returns, swaps, and reimbursements with customers.
- Generating reports on customer satisfaction metrics.
Product understanding and instruction:
- Remaining informed about the latest product features and advantages.
- Instituting customer service policies and procedures training programs for new employees.
Management of relationships with customers:
- Developing and sustaining strong connections with clients.
- Finding chances to offer more products or services by pairing related ones.
Quality Control:
- Monitoring and analyzing customer service performance.
- Making adjustments in response to comments and analyses of data.
Working together as a team:
- Making sure customers have a great experience requires cross-departmental collaboration, including sales, marketing, and operations.
- Taking part in scheduled meetings and contributing ideas derived from dealings with clients.
Customer Services Officer Job Details:
| Title | Details |
|---|---|
| Posted On | 10 July 2024 |
| Job Type | Contract |
| Sector | Govt |
| Industry | PIEDMC, PAKISTAN |
| Level | Grade 6 |
Customer Services Officer Job Experience and Education:
Qualification: –
Graduation (16 years of education) in appropriate field, ideally MBA (Marketing) from HEC accredited university.
Experience: –
Experience of at least 6 years in sales, customer service, or corporate client handling is required. Possessing strong abilities in interpersonal, written, digital, and presentation communication is essential for this position.
How to Apply?
Submit your resume and cover letter via the application URL given below to be considered for this role.
Note: Kindly refer to the accompanying advertisement for the application submission method.
