To add to our exciting team, we are looking for a very motivated, meticulous Customer Service Specialist. Mostly, this position is focused on backend product data entry and offering outstanding tech e-commerce online customer assistance. To assist our Australian clients, the perfect applicant will be tech-loving, proficient in English, and at ease with an early start time of 4 AM.
Customer Service Specialist Job Responsibilities:
- By phone, email, and live chat, help e-commerce customers technically.
- Quickly and professionally answer consumer questions and concerns.
- Lead consumers through the internet buying process covering order placement, product information, and troubleshooting.
- Track and record consumer contacts to guarantee correct and timely follow-up.
- Professionally and effectively answer inbound calls, attending to consumer questions and tech product related concerns.
- Help customers with knowledge so they may negotiate technical specifications, product features, and troubleshooting techniques.
- Maintaining high degrees of customer satisfaction guarantees a good client experience.
Customer Service Specialist Job Details:
| Title | Details |
|---|---|
| Posted On | 29 June 2024 |
| Job Type | Full Time |
| Sector | Private |
| Industry | Connect Sol Pakistan |
| Salary | Rs 25,000 – Rs 50,000 a month |
Backend Product Data Entry:
- Enter and update product information in our eCommerce system precisely to guarantee all data is current and error-free.
- Help with product catalouges’ arrangement and administration including photos, pricing, and descriptions.
- Work with the tech staff to guarantee correctness and consistency in product data across all systems.
Communication and Collaboration:
- Closely coordinate other team members to provide comments and insights gleaned from consumer contacts.
- Attend frequent team meetings to go over updates, share knowledge, and help attempts at ongoing development.
- As necessary, help team members to assure the general success of the team.
- Job Qualifications for Customer Service Specialists:
- Speaking English fluently and with great written and vocal clarity.
- Past customer service experience, ideally in a tech eCommerce context.
- strong technical ability combined with a great passion in technology and computer products.
- highly accurate and meticulous in data entry, also very good in attention to detail.
- Especially considering an early start time of 4 AM, ability to work independently and properly manage time is crucial.
- Excellent critical thinking capacity and great ability to solve problems under pressure.
- Experience helping Australian customers is a bonus.
Additional Information:
- With a start time of 4 AM PST to fit our Australian clientele, this position calls both in-house and from-home working.
- You will receive thorough instruction to guarantee you have the tools and expertise required to excel in this position.
- Possibilities for development inside the business depending on performance and contribution.
How to Apply?
We would want to hear from you if you enjoy technology and have a natural ability for offering first-rate customer service. Send your CV including your pertinent experience and the reasons you would be a perfect fit for this post.
