Work for AA Web Solutions Pvt Lt Lahore as a Customer Care Representative. We are seeking an individual with strong English verbal and writing abilities who also has at least two years of experience primarily as a customer service representative or similar.

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Customer Care Representative Job Duties:

For quotations within established SLAs, answer all requests live chat, phone, or email.
Based on the way the labels are used by the client, offer comments and guidance; make sure the most suitable labelling solution has been given to them.
Specifically upsell goods and services provided by AA Labels.
Establish a rapport or relationship with clients and follow up in writing all of your spoken correspondence.
Consultative soft sales obligation for every inquiry.
Make follow-up calls for quotes and sample orders to help convert to order.
Seek actively for targets for quotation conversion and spot fresh commercial prospects.
As necessary, help and train fellow colleagues.
Provider cover for team members in busy times and/or absence.
Foresee possible problems/issues with customer orders (complaints/returns), promptly address them, and then correctly assign the work to the relevant team member. Oversaw the finishing of such projects.
Handle and/or assign questions and/or duties connected to artwork.
Track and monitor Express orders to guarantee always fulfilled client expectations.
To finish reasonable extra hours to finish tasks and/or lighten load.

Customer Care Representative Job Abilities & Skills:

Knowledge

Mathematically oriented with strong geometric and measurement sense.
Thorough awareness of client connection management and customer service.
Thorough understanding of soft/consultative sales and methods of quotation conversion.
Although not necessary for the position, knowledge of the self-adhesive label business would be useful. Full training will be given.

Skills

Very good written and spoken English
Great presence and phone etiquette.
Excellent understanding, in written and spoken forms, and strong mastery of English language.
Excellent verbal and written clear, succinct communication ability.
Excellent time management techniques that allow one to operate under duress.
Clear ability to solve problems and capacity to identify responses/solutions.
Able of learning, remembering, and using the knowledge gained from training.
Strong listening techniques
Always produce complete quality work regardless of volume of labor.
Always be quite meticulous in your attention to detail.
IT literate and able to use and/or learn standard and proprietary software; more especially, competent in the use of Power point, Word, Outlook, Excel.

Experience

Customer service experience and soft sales approach.
Clear knowledge in handling work distribution and flow-through.

Qualities

Capacity to remain composed at times of great pressure
Possibility of quick adaptation and favorable reaction to change
Capacity to constantly keep a good, “winning/can do” attitude.
capacity to juggle conflicting priorities.
Capacity to change with the times and offer management useful comments and recommendations.
Capacity to assume responsibility and see a project through to completion even if other team members will handle various facets of the work.
Capacity to multitask, handle conflicting priorities, and properly assign to satisfy SLAs.
Capacity to relate to clients and offer suitable answers.
Capacity to comprehend technical knowledge, procedures, and parameters as well as to work with them.
Fast learner able to apply gained knowledge (from training) to several contexts.

Customer Care Representative Job Details:

Title	Details
Posted On	13 JUNE 2024
Job Type	Full Time
Industry	AA Web Solutions Pvt Ltd
Sector	Private
Working Hours	1:00 pm – 10:00 pm (Monday – Friday)
Salary	PKR 70000 per month